Support Services
The well-established support processes ensure that the
customer gets the
best either in the Warranty Period or in the
Contract Period.
• 24/7 support
• Voice and Web support facilities
• Quick resolution of problems, high service levels
• Built-in disaster recovery mechanisms
Delivery Model
Glitz IT Solutions’ delivery is a Severn Step methodology of delivering
projects defect free, on-time and with a high level of customer satisfaction.
Discover, Define, Design, Develop, Verify & Validate, Deploy, Train
and Maintain are the seven steps of our Delivery Model
Discover
Glitz IT Solutions begins the process of understanding the client organization,
its business processes, existing IT systems, integration requirements, and
other required information, Understanding client requirements.
Define
We work with our clients to prioritize the critical functionality that
will allow them to generate revenue and realize their business goals. This
functionality is detailed through a series of workshops and documented in
the Functional Specification.
Develop
The engineering team uses a top-down method to divide the project into
modules, develop and test the units, and integrate them into the final solution.
Development team members integrate the components and ensure that all
the modules are integrated as per the design.
Documentation and knowledge transfer specialists provide appropriate
information to ensure that our client receives a total, comprehensible solution.
Verify and Validate
At each phase of development every work product is verified to ensure
that all the requirements are met. Dedicated Software testers work closely
with the rest of the development team to build and execute a solid, comprehensive
test plan and test scripts that includes feature verification, black box
testing, white box testing, component and load testing.
Deploy
Deploying a customized software product, Glitz IT Solutions deployment
services consist of configuring and installing hardware and software. Our
consultants and deployment engineers work with our clients to ensure that
the solution deployed meets all their requirements.
After the appropriate technologies are chosen, we configure the systems
and prepare the hardware to support all client applications.
Data conversion and data migration activities are also performed to create
the master database for the application.
Train
End user training is provided to train the end user to operate the system
smoothly and in total confidence. The technical support team of the client
is also trained on regular maintenance and minor trouble shooting activities.
Training material is provided and the trainees are evaluated at the end
of the training programs. Help functionality is provided in the application
to enable the end users to easily operate the system.
Maintain
The Maintenance Team comprising of Software Application Administrators
and Database Administrators performs post implementation software support
and maintenance activities. Maintenance activities are provided during the
warranty and post-warranty period as per the requirements of the client.
Regular preventive maintenance activities are performed as per the maintenance
schedule. The activities also include Disaster Recovery, minor software
upgrades, database fine-tuning, trouble shooting, etc.
